• Cards and invitations that make the difference

How Can We Help You?

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, and American Express)

All transactions are secure and encrypted to ensure the confidentiality of your information.

Can I receive an invoice?

Yes. An invoice is automatically sent by email after every purchase.

If you require a business invoice or have specific billing requests, please feel free to contact us.

What Shipping Methods Are Available?

France and International Orders : We use the following services depending on distance and weight: La poste, FedEx, UPS, DPD, TNT

Do You Ship Internationally?

Yes ! We ship worldwide.

How much are shipping fees ?

Shipping cost for your order will be displayed at the checkout page.

Duties and taxes ?

Shipping cost: 7 euros > France
15 euros > Worldwide.

How long it takes to ship my order?

Any duties and taxes charged by customs of the destination country are the sole responsibility of the buyer, and will not be refunded or reimbursed by Back To Paper.

Shipments are fulfilled the same or next business day if the products are in stock
How Can I Return a Product?

All items are quality controlled before they are shipped. We encourage you to do the same when you receive your order. If you think an item or the parcel is damaged, please, note it on the delivery form and take a picture of the damage. Send it to us within 12 hours of delivery with your order number. Claims for damaged items will not be accepted after 12 hours.

The cost of shipping an item back to Back To Paper is always the responsibility of the customer. The original shipping and handling costs are not refundable

Where are DOTSY products made?

All DOTSY products are thoughtfully designed and crafted in our Paris workshop.

We work with carefully selected European suppliers and premium materials to ensure exceptional quality.

Are your materials safe?

Yes. The papers, inks, and materials used in our products are carefully selected and comply with applicable quality and safety standards.

Why might my product look slightly different from the photos?

Many of our products involve handcrafted processes. Small variations in color, texture, or finishing are part of their unique character and reflect the artisanal nature of their production.

How should I store my cards and paper objects?

To preserve their quality, we recommend keeping them away from moisture, direct sunlight, and extreme temperature changes.

How should I store my cards and paper objects?

If you have any questions, please contact us at Back To Paper. We will be happy to help.